Managing servers can be a daunting task for the inexperienced Linux Administrator.
We monitor your server 24/7 to help ensure that your server is secure and working properly. The internet operates around the close and so do we!
We have staff here around the clock to support you and assist you with your server. Should you need anything to make your business run smoother we will be here available to do our best to provide it.
You get 10 hours of dedicated time per month for our experts to manage your server and assist you with any issues you may be having. (Please note 5 hours are allocated automatically to security and service monitoring. So 5 hours are available for ticket support.)
Need a second opinion? Not sure which provider/server to go for? We are here to help you every step of the way.
If you have a new application for your server and would like it installing thats not a problem, you have 5 hours of time per month dedicated to assisting you with this installation and any issues you may have with the software.
Your logs are a vital part of telling how your server is performing, they also sound the alarm on any attacker which is why we monitor these 24/7.
Having logs of the attackers is not a lot of help if action is not taken to crack down on the hackers trying to get into your server so our staff monitors your server and constantly adjust your firewall to keep out intruders.
Your software is your server, if your server is not up to date with the latest security patches and server upgrades then it is very likely to be vulnerable to a attack. At Shack Server Management, we test upgrades thoroughly as soon as your OS/Control panel vendor releases them and as soon as we are satisfied they are stable for production use they are applied to your server.
We have staff to talk to if you have any security concerns or questions, this can be anything at all you have the slightest worry about, we are here to help. We will notify you immediately if there is something happening on your server, advising you what action we have taken and you can discuss your options with one of our security professionals.
Live support via instant messaging software billed in 15-minute increments at our discounted rate of $45.00 USD/hour.
In any month when time is to exceed the 10 hour package:
Prior written approval will be required from the client unless a pre-authorized 'not to exceed' time period has been established. All additional hours will be billed at the discounted rate of $45.00 USD/hour.
Setup fee and first months service due upon signing.
Monthly fee will be due on the anniversary date of your signup and is no prorated to the beginning of each month.